According to one study, 86% of consumers felt they were being overcharged when they go to an auto repair shop.
If you want to alleviate that fear, you can invest in auto repair shop management software.
This software will help you explain the costs better to your customers, but it also has all kinds of other great benefits. Keep reading to find out what they are!
1. Track Performance
One benefit that management software for auto repair shops gives is the ability to track the performance of the shop. You’ll be able to set goals and actually have metrics to track whether or not you’re reaching those goals.
While the software will show you what you’re doing well, it will also show you where you can find areas to improve to reach those goals.
Some of the metrics that you’ll be able to track are profits, parts orders, productivity, and sales. This is a great way to get a comprehensive look at it all, and it’s also transparent.
2. Organize Shop
When you install software like Tekmetric.com, you’ll also be able to organize your shop. You can keep track of parts, inventory, repair orders, vehicle and customer records, invoices, appointments, schedules, and prospect lists.
Now, instead of being written down and left somewhere, you can have access to all of this data in one spot that everyone can access.
It’s also an easier and more efficient way to keep track of your records and receipts.
3. Improve Cash Flow
One way to improve your business is to increase your cash flow. With software that has an online invoicing option, this will be much easier.
It will speed up the payment process, which means that you’ll have cash in your hand faster after each car you repair. It’ll also help you come up with more accurate estimates and budgets so that you can manage the cash in your business and plan for the future.
If you don’t have a lot of cash flow at the moment, you’ll be able to use software to figure out why.
4. Better Communication
Do you feel like communication is lacking between your employees? With software like this, you can easily communicate with your team but also customers!
Your auto repair shop can have tablets or mobile devices while they repair the car, and they’ll be able to see what needs to be repaired or what the customer is looking for.
However, this is also great for the inspection process. The technician can do their inspection and mark down all of their findings in real-time, so the customer can have access to the entire process.
This will also avoid having to wait for someone to mark the information of the inspection down, so the process will go faster as well.
5. Engage Customers
With all of this information available in a minute, you’ll be able to engage with your customers better. When a customer walks in the door, you’ll have access to their information and get to customize their experience to make them feel more welcome.
You’ll also be able to see all of their vehicle histories, which can help during the inspection process.
When the repair is over, you can still keep in touch with your customers and send them promotional items, reminders, and thank you notes. More and more customers are loving digital services, especially when they can do them on their mobile devices.
In fact, with this software, you can even send digital receipts if the customer prefers that.
To run a successful auto repair shop, you have to be good at multitasking. But one way to help with that is to get software that will automate a lot of it for you.
For example, you can automate your service reminders, marketing campaigns, messages, job statuses, customer experience, supplier integration, and service reminders.
With automation, you’ll also reduce the number of errors that would’ve been made if you were doing everything manually. This way, you’ll also be able to work towards your goals and hit your profits.
Some auto repair shops can even use this software and don’t have to have any kind of manual entry. However, it will depend on which software you end up buying. Some of them also come with different subscription packages each month.
In order to make your customers trust you more, you need to make accurate estimates, and you have to make them quickly. Thankfully auto shop management software can help you do that.
You’ll be able to pull from a database of similar repairs and estimate the number of hours that it will take to finish a repair. With some software, you can even pull from experience at other auto repair shops to make sure that you’re charging a fair and accurate price.
When the estimation is as close as possible to the actual repair cost, your customers are more likely to trust that you’re charging them a fair price. When they trust you, they’re more likely to come back again when their car needs to be repaired.
Discover More Benefits of Using Auto Repair Shop Management Software
These are only a few benefits of using auto repair shop management software, but there are many more to consider.
We know that auto repair shop digitization can seem scary at first, but you don’t have to implement it on your own. We’re here to help you out!
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